Privacy Policy
1. Introduction
HIWIN Technologies (China) Co., Ltd. ("HIWIN", "we", "us", or "our") is committed to protecting the privacy of our customers, partners, distributors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our products and services. By accessing our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of information when you interact with us:
Contact Information: your name, company name, job title, email address, phone number, and country/region when you submit an inquiry form, request a quotation, or contact our sales team.
Business Information: your industry, application requirements, product interests, and order or quotation details provided during business communications.
Technical Information: browser type, device information, IP address, operating system, pages visited, time and date of visits, referring URLs, and similar usage data collected automatically.
Cookies and Similar Technologies: information stored in cookies or similar local storage technologies, as described in Section 4 below.
3. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your inquiries, quotations, and technical support requests;
To provide, maintain, and improve our products and services;
To process orders, deliveries, and after-sales services;
To communicate with you about product updates, catalogs, and industry news, where you have opted in to receive such communications;
To analyze website usage and improve user experience and website performance;
To comply with legal obligations and protect our legal rights.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
We also use third-party analytics and advertising services, such as Google Analytics and Google Ads, which may set their own cookies on your device. These third parties may collect information about your online activities across different websites over time. You can learn more about Google's data practices and opt-out options at https://policies.google.com/technologies/partner-sites.
5. Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
With our affiliated companies and authorized distributors, to fulfill orders and provide localized support;
With trusted service providers who process data on our behalf (e.g., website hosting, email delivery, analytics), under contractual obligations of confidentiality;
When required by law, regulation, legal process, or governmental request;
In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
6. International Data Transfers
As a global company, your information may be transferred to and processed in countries other than your own, including mainland China and other jurisdictions where we or our service providers operate. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable data protection laws.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications (HTTPS), access controls, and periodic security reviews. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, or to resolve disputes. When information is no longer needed, we will delete or anonymize it in a secure manner.
9. Your Rights
Subject to applicable law, you may have the following rights regarding your personal information:
The right to access the personal information we hold about you;
The right to request correction of inaccurate or incomplete information;
The right to request deletion of your personal information;
The right to restrict or object to certain processing activities;
The right to data portability;
The right to withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within a reasonable time and in accordance with applicable law.
10. Children's Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or partner sites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party website you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Email: wangqian@zhouchengsh.com
Telephone: +86-15250417671
Address: Room 1, No. 430, Gangpu East Road, Zhangpu Town, Kunshan City